Orders are to be placed at least 5 days prior to the delivery date for eShop orders, and at least 3 weeks for wedding packages and larger orders, subject to our availability for your event date.
Orders placed within a period less than 5, or 21 days respectively, are deemed as “last minute orders” and may be subjected to a 20% surcharge of the total nett price (excluding delivery and other miscellaneous fees).
All orders are subject to acceptance by us, and we will confirm such acceptance to you by our acknowledgement of payment received.
Orders are only confirmed once payment is made by the stated due date on the invoice or email. Pending orders beyond this period will not be given a reservation slot and we are not liable should we be unable to proceed with the order once we are fully booked with other confirmed orders.
A confirmation email will be sent to acknowledge that the payment has been received and your order accepted for your event date at the point of ordering.
As all our products are handmade, slight variations in design and colour might occur.
We will honour your design requests as far as possible, but slight changes may be made for practical and/or aesthetic reasons.
Payment is to be made via PayNow or iBanking.
The price will be as quoted at the time that your order is accepted. Prices are liable to change at any time throughout the year, but any changes will not affect orders which have already been confirmed and accepted (I.e. paid). If we have provided you the quoted price for a particular cake design at the point of your enquiry and you have proceeded to place a deposit based on this quote, we will honour the initial quote and no changes in price for the same design will result (except in the case of last-minute orders, where a 20% surcharge will be applied for accepted orders).
For wedding packages and other large orders, a non-refundable deposit of $250.00 is required to confirm the order. For all other bookings, full advanced payment is required. This is to confirm and reserve an order slot for the specified date, and you may update/edit your order at any point up to 2 weeks prior to the delivery date, subject to our acceptance.
If the deposit is not received by the payment due date as specified via our email acknowledgement of your order submission, the booking will be cancelled and the date will be released to the public should there be limited slots. Only upon receipt of the deposit, will we reserve the event date for you.
The remaining balance must be paid prior to the event date, at least 1 week in advance.
3. CANCELLATIONS & REFUNDS
All requests for cancellation must be made in writing.
If a booking cancellation is requested by the client due to any reason, no refund of funds paid shall be made. On a case-by-case basis, we may allow the a portion of the funds paid by the client to be converted into eShop credit of the same value (validity duration of credits to be advised).
In the unlikely event that a booking cancellation is requested by SPATULA, a full refund of the funds paid will be done. Any reimbursement of funds will be made within 7 days of the receipt and acknowledgement of the written request.
4. CHANGE OF DATE
If, due to unforeseen circumstances an event date change is needed, we will try our best to accommodate your new requested date without any additional charges, provided sufficient notice is given and that we are able to fulfill the order for the updated date, based on our availability schedule. Do note that if we are unable to accede to your date change request for any reason and cannot proceed with the order for your new requested date, it will not be possible to refund the funds paid. On a case-by-case basis, we may agree to reimburse the paid amount in the form of eShop credit (validity duration of credits to be advised).
5. DELIVERY & SET-UP
We endeavour to deliver on time. However, we are not liable for any unforeseen circumstances that result in late delivery (e.g. sudden major traffic accident, etc.).
For events, while we will try to ensure that your cake is presented at its very best, we cannot be held responsible for the location of the cake at the venue, the stability or levelness of the table upon which the cake is displayed or the quality of the surroundings around the cake. Please ensure, therefore, that the cake display table is level, stable and strong enough to hold the cake and other items, if any, and that ample cooling equipment are used. We strongly recommend that for non-airconditioned venues, the cake should be displayed for no longer than 1 hour.
Cake display tables are to be provided by you, or the event venue. Please ensure that the table is ready prior to our delivery and that there will be a representative from your end, to acknowledge the delivery once the cake is delivered and set up.
Once the order has been delivered, we cannot be held responsible for any interference or damage to the item(s) after this time, for example due to transportation, inadequate placing or storage after delivery.
6. EQUIPMENT HIRE
A penalty fee applies for damaged rental equipment items, amounting to but not exceeding the cost price of each rental item. Damage includes but is not limited to: cuts, chips, scratches, breakages, cracks, rips, tears, dents, bending, staining, discolouration, or misplacement. All hired equipment should be returned clean and in the original packaging provided, if any.
7. RIGHT OF WITHDRAWAL
Discovery of new information, changes to agreed circumstances or other factors, might result in a withdrawal. Non-co-operation, changes to location, facilities or available times, non-confirmation of quote acceptance and late payments are examples of contributing factors.
Should SPATULA initiate the withdrawal, all fees will be returned, excluding the value for any services or products already provided.
8. CHANGES TO OUR TERMS & CONDITIONS
We reserve the right to revise and amend these terms and conditions from time to time.
9. YOUR CONSENT
By placing an order with us (including via eShop or email), it is presumed that you have read and understood, and are agreeable to all our terms and conditions as above.